Our Team
Meliza Karmiris
Owner and Reservation Manager
Our experienced team is headed up Meliza Karmiris, who embodies the ethos of The Reservation Office with a strong passion for the industry, its products and the wonderful people we get to engage with on a daily basis. Meliza’s expertise is gained through working her way up the ranks where she started as a consultant in a small Tour operator business and moved onto undoubtedly some of the biggest and well known DMC’s (Destination Marketing Company) in Southern Africa, where she has been involved in not only the daily operations – but also the set up of systems and streamlining reservation processes.
“I understand the excitement of the guest who is spending their savings to go on the ‘once in a lifetime’ trip and my consultants are trained to serve both the needs of the guest to ensure they are left with the utmost confidence in their choice of holiday and, as well as achieve the best results for our client” says Meliza.
OLIVIA SINGH
Reservation Manager
As a tourism graduate, Olivia started her career in the tourism industry more than 2 decades ago quickly moving from booking consultant to supervisor in a short few years. Throw a stint as small business owner, working in a travel agency and dabbling in marketing /branding her experience culminated in a versatile, efficient and consummate industry professional with a definite heart for the vibe / energy synonymous with the tourism industry. Whether front office or management her palpable passion for working with people and satisfaction derived from the daily interactions with colleagues, peers, clients , guests and owners is what makes her very valuable addition to The Reservations Office team.
“For me relationship is key to any successful booking whether from an agent or direct guest, assuring that the booker feel at ease with their choice of accommodation for what might be someone’s first trip, someone’s special celebration, someone’s once in a lifetime or fulfilling someone’s lifelong dream. Ensuring our clients /owners or management have peace of mind in outsourcing such an integral part of their operations and entrusting us with the responsibility of being their first impression, increasing their bottom-line whilst being a true embodiment of the brand of each of our properties.”
WE KNOW YOUR PROPERTY
Your dedicated consultant will be trained on your establishments services, facilities, rate structures and promotions before they start to process enquiries. We encourage our consultants to visit each of the properties (where possible) before our contract starts and on regular intervals during our contract. These site inspections ensure that your reservation consultant is always up to date on new offerings, upgrades and changes to your facilities and services.
WE KNOW YOUR GUESTS
Each and every guest is unique. Your consultant over time will get to know the bespoke preferences of your regular guests, the added value services for your corporate guests and the special note of thanks needed for your trade visitors. Our professional consultants will also nurture relationships with new guests and trade contacts, ensuring we build lasting relationships between guests and your establishment.
WE ARE EXPERIENCED PARTNERS
Each stage of the reservation cycle requires expert attention. We partner with leading industry specialists to provide you with the expertise needed to maximise your opportunities. Our preferred partners are established service providers within the hospitality and travel sectors, whom we have worked with for many years.
WE KNOW YOUR PROPERTY
Your dedicated consultant will be trained on your establishments services, facilities, rate structures and promotions before they start to process enquiries. We encourage our consultants to visit each of the properties (where possible) before our contract starts and on regular intervals during our contract. These site inspections ensure that your reservation consultant is always up to date on new offerings, upgrades and changes to your facilities and services.
WE KNOW YOUR GUESTS
Each and every guest is unique. Your consultant over time will get to know the bespoke preferences of your regular guests, the added value services for your corporate guests and the special note of thanks needed for your trade visitors. Our professional consultants will also nurture relationships with new guests and trade contacts, ensuring we build lasting relationships between guests and your establishment.
WE ARE EXPERIENCED PARTNERS
Each stage of the reservation cycle requires expert attention. We partner with leading industry specialists to provide you with the expertise needed to maximise your opportunities. Our preferred partners are established service providers within the hospitality and travel sectors, whom we have worked with for many years.
WE KNOW YOUR PROPERTY
Your dedicated consultant will be trained on your establishments services, facilities, rate structures and promotions before they start to process enquiries. We encourage our consultants to visit each of the properties (where possible) before our contract starts and on regular intervals during our contract. These site inspections ensure that your reservation consultant is always up to date on new offerings, upgrades and changes to your facilities and services.
WE KNOW YOUR GUESTS
Each and every guest is unique. Your consultant over time will get to know the bespoke preferences of your regular guests, the added value services for your corporate guests and the special note of thanks needed for your trade visitors. Our professional consultants will also nurture relationships with new guests and trade contacts, ensuring we build lasting relationships between guests and your establishment.
WE ARE EXPERIENCED PARTNERS
Each stage of the reservation cycle requires expert attention. We partner with leading industry specialists to provide you with the expertise needed to maximise your opportunities. Our preferred partners are established service providers within the hospitality and travel sectors, whom we have worked with for many years.