The Reservation Office

Professional Outsourced Reservations Management

Winners of LUXLife Magazine’s 2019 Global Excellence Award for Best Outsourced Hospitality Reservation Management Service in South Africa.

Slide 1
Professional Outsourced Reservations Management

Winners of LUXLife Magazine’s 2019 Global Excellence Award for Best Outsourced Hospitality Reservation Management Service in South Africa.

Professional Outsourced Reservations Management

Winners of LUXLife Magazine’s 2019 Global Excellence Award for Best Outsourced Hospitality Reservation Management Service in South Africa.

Slide 1
Professional Outsourced Reservations Management

Winners of LUXLife Magazine’s 2019 Global Excellence Award for Best Outsourced Hospitality Reservation Management Service in South Africa.

Professional Outsourced Reservations Management

Winners of LUXLife Magazine’s 2019 Global Excellence Award for Best Outsourced Hospitality Reservation Management Service in South Africa.

Slide 1
Professional Outsourced Reservations Management

Winners of LUXLife Magazine’s 2019 Global Excellence Award for Best Outsourced Hospitality Reservation Management Service in South Africa.

Professional Outsourced Reservations Management

Winners of LUXLife Magazine’s 2019 Global Excellence Award for Best Outsourced Hospitality Reservation Management Service in South Africa.

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We understand that optimizing your revenue and enhancing occupancy requires proactive efforts that extend well before the first inquiry is received. That's where we come in.

Creating guests for life

As your trusted reservation management partner, we seamlessly handle all reservation functions on your behalf. Our dedicated reservation team operates as an extension of your brand, using specific email and telephone contacts for each property. Whether you need full-time support or relief services, THE RESERVATION OFFICE seamlessly integrates into your operations. Rest assured, we are hospitality reservation experts, adept at securing bookings at the most favorable rates.

Our team of experts assist in strategic lead conversion and brand building at each stage of the reservation cycle.

OUR SERVICES INCLUDE

We work with Boutique Hotels, Guest Houses, Lodges and Private Islands, Self Catering Luxury Apartments, Collections and Local Tourism Representatives

We work with Boutique Hotels, Guest Houses, Lodges and Private Islands, Self Catering Luxury Apartments, Collections and Local Tourism Representatives

WHAT IS

RESERVESURE?

It is our battle-tested four-step process honed through hotel industry expertise and regular testing aimed at securing the optimum number of bookings for your property.

Dream
Research
Data
Guest for Life

WHAT IS

RESERVESURE?

It is our battle-tested four-step process honed through hotel industry expertise and regular testing aimed at securing the optimum number of bookings for your property.

Dream
Research
Data
Guest for Life

WHAT IS

RESERVESURE?

It is our battle-tested four-step process honed through hotel industry expertise and regular testing aimed at securing the optimum number of bookings for your property.

Dream
Research
Data
Guest for Life

Book a Discovery Call

Want to know more about our services and the ReserveSURE process? Book a no-obligation discovery call with one of our team.

INDUSTRY INSIGHTS

Guest Data: The Crystal Ball Hoteliers Often Overlook

Guest Data: The Crystal Ball Hoteliers Often Overlook

Can you give us some background on what you mean by GUEST DATA and why does it matter? Guest Data is any information that properties hold on a guest who has stayed at their property or has booked to stay. There is the very basic information such as name, surname...
How Can Twitter Chats Help Small Boutique Properties?

How Can Twitter Chats Help Small Boutique Properties?

As an introduction for newbies – what is a #TravelChatSA and how does it work? #TravelChatSA is a non-profit one-hour live community travel chat that happens on Twitter every Wednesday night from 19h00 to 20h00. We focus on promoting and celebrating our country’s natural beauty, traditions, diversity, people, places, experiences...
Using Your Online Presence to Inspire Travelers

Using Your Online Presence to Inspire Travelers

At some point, every journey began with a simple thought, a wish to go somewhere different, experience something unique, or even at times, something comforting. That idea was planted by seeing or hearing or reading or even smelling something which awakens your senses. So how do we get travellers to...

OUR PLATFORM PARTNERS